NewsRockville, MD; July 25, 2011 - BROOKMAN, LLC was awarded the contract to provide an Automatic Call Distribution (ACD) and IP PBX to support the ERMC Care Center, Heidelberg Health Center, in Heidelberg, Germany. The ERMC Care Call Center provides a central point of contact and care for US Military, their dependents and Veterans in the region. BROOKMAN’s Access-to-Care solution is built on the “all-in-one” Customer Interaction Center(CIC) from Interactive Intelligence. $12 billion contract to provide program management expertise and support for life cycle management of enterprise-wide solutions in IT for the VA’s Office of Information and Technology (OIT). Certification ensures compliance with Department of Defense standards, speeds government sales cycles, and reduces deployment time for federal agencies< Major new release of flagship IP communications software suite adds real-time speech analytics, increased scalability, Web portal access, and private cloud deployment model< |