Patient Access-to-Care Solutions assist your medical facility in providing simple convenient access to handle patient requests for care, improve and monitor service levels, and utilize your existing infrastructure. Our solutions can be implemented quickly and efficiently, and in most cases within 60 days.
Just a few of our platform's capabilities:
Delivering a screen of Customer Information (“Screen Pop”) to the appointment scheduling representative in advance of the call.
Managing and measuring patient care services with real-time monitors and historical reports with information on call handling, abandons, service times, staff proficiencies, types of calls and clinic volume by day, time-of-day, month and year for patient requests for any form of contact: telephone, email, web, or fax.
Providing a consistent interaction with patients across all facilities and clinics whether local or remote utilizing a centralized capacity to deliver, manage and measure services across local and remote clinics even when they have different telephone or patient scheduling systems.
Automating delivery of standard laboratory results making results accessible through a secure HIPPA compliant interface 24 hours a day.
Here is a demonstration of what Brookman LLC and Interactive Intelligence can do for your health system.
IPA Medical Demonstration
