Brookman  is a technology and services company with a mission to improve

• Access to Care,

• Patient Relationship Management, and

• IT service levels in DoD, VA and Commercial Healthcare.

Our Services and Solutions focus on the people, processes and technology to deliver a

• simple, convenient and positive customer experience;

• leverage existing and available technologies, and

• deliver bottom line performance for the organization. 

We do this through consulting, training, staffing, service management; and cover areas including customer experience management, customer service and contact management, customer relationship management, knowledge management, IT infrastructure (ITIL and ITSM) and Help Desk service management, and the integration of enabling technologies to support building service excellence _SM in a business or organization.   Members of the team have been delivering services and technology to government and industry for more than 25 years worldwide.  The company is headquartered in Rockville, Maryland.

Healthcare Consulting:

Access to Care Assessment

Patient Experience Assessment

Resource Utilization Assessment

Process Improvement Assistance

Sourcing Assessment

Agent-at-Home Assessment

· Solutions:

Contact Center for Access to Care

Nurse Triage

Workforce Management

Patient Reminders

Automated Lab Results

Information Desk

Patient Relationship Mgmt (CRM)

Knowledge Management for Access

· Training:

Agent Soft Skills Training

Call Center Manager Training

Solution Training

· Staffing & Managed Services:

Call Center Staffing

Call Center Management