Brookman is a technology and services company with a focus on the people, processes and technology to deliver a simple, convenient and positive customer experience; leverage existing and available technologies, and deliver bottom line performance for the organization or business.  We do this through consulting, training, staffing, and service management; and cover areas including customer experience management, customer service and contact management, customer relationship management, knowledge management, IT infrastructure (ITIL and ITSM) and Help Desk service management, and the integration of enabling technologies to support building service excellence _SM in a business or organization.   Members of the team have been delivering services and technology to government and industry for more than 25 years worldwide.  The company is headquartered in Rockville, Maryland.